FAQs

Is Cheese Melts an Australia owned and operated business?

We sure are, and our team are glad you noticed! Show your support by ordering your cheese melts plate today. Click here.

 

Do Cheese Melts ship internationally?

Yes, Cheese Melts offer FREE delivery services to where you are! If for some reason your address isn't available on checkout, please contact our friendly team and they'll be able to help you out.

  

Are customs taxes included?

No. It is essential to note that the recipient is responsible for all customs charges and taxes, including VAT. Cheese Melts is not accountable for any fees incurred for international orders. These charges are not integrated into the order or shipping costs. Cheese Melts does not provide refunds to customers who fail to settle duties and taxes related to their order.

 

Where can I get a Cheese Melts Plate?

You can get a Cheese Melts Plate click here.

 

Is the Ceramic Cheese Melts Plate Dishwasher Safe

Our Cheese Melts Plate is dishwasher safe, making it easy to clean after each use. However, we recommend handwashing it for optimal longevity. Avoid using abrasive cleaners or utensils that may scratch the surface.

 

Can I use the Cheese Melts Plate with different types of cheese?

Absolutely! The Cheese Melts Plate is quite versatile and can be used with a variety of cheeses, whether it's provolone, mozzarella, brie, cheddar, or any other type – our favourites are provolone and mozzarella! Tag us on social media and let us know what your favourite cheese to melt is.

 

Are there order cancellation fees?

Yes, If you choose to cancel your order, a cancellation fee of 10% of the order value will be applied. This fee helps cover administrative and processing costs. Please use the contact form for further assistance.

 

Is the Cheese Melts Plate environmentally friendly?

Our team didn’t want to limit your experience with single use plastic products that are harsh to the environment and must be bought repeatedly. It doesn’t harm the environment as our Cheese Melts Plate is made from ceramic, and therefore can be used as many times as you want as it's not a single use product.

 

Do Cheese Melts have social media?

Our team at Cheese Melts are on Instagram, TikTok, Facebook, Youtube, Twitter and Pinterest. Check us out and be sure to tag @cheesemelts.co with #cheesemelts when sharing your experience on social media.

You can click on the social media icons at the bottom of the page. Be sure to give us a follow!

 

Can I use the Cheese Melts Plate in an Air-fryer?

Unfortunately, you cannot use the Cheese Melts Plate in the air-fryer, but you are able to use it in the microwave, oven, pizza oven, and on the BBQ.

 

How does the Cheese Melts Plate work?

The Cheese Melts Plate is specially designed to create the ultimate cheese experience. It utilises heat retention properties to keep the cheese warm and gooey for a longer time, enhancing the flavour and texture of your favourite cheeses. You can check out how we like to use it by clicking here.

 

How do I care for the Cheese Melts Plate?

Our Cheese Melts Plate is dishwasher safe, making it easy to clean after each use. However, we recommend handwashing it for optimal longevity. Avoid using abrasive cleaners or utensils that may scratch the surface.

 

Is the Cheese Melts Plate a good gift?

Absolutely yes! We have had many people buying multiple Cheese Melts Plates to gift to family and friends for all sorts of occasions. We’ve received a lot of orders for Christmas gifts, and we totally think this is a great idea!

 

Can this plate be used as a corporate gift?

Totally! Cheese Melts would love to help with your corporate gifting needs, and in addition share the ultimate cheese experience. If you are wanting to purchase a bulk amount of Cheese Melts Plates for work colleagues, or clients etc. then send our team a message at enquiries@cheesemelts.com.au, with your requirements.

 

How many colours is the Cheese Melts Plate available in?

The Cheese Melts Plate is available in three different colours. It comes in either Beige, Terracotta, or Olive.

 

Is there an affiliate program or referral program available?

Cheese Melts would love to provide you with a special discount code for your followers. If you contact us, and make the subject 'Affiliate' and include your social media handle and our team will get you started.

 

How much does shipping cost?

Cheese Melts offer FREE worldwide shipping on all orders! We are all about the client experience and making sure we can get the ultimate cheese experience to you! You can check out more about our shipping by clicking here.

 

Can I use the Cheese Melts Plate for anything else?

You sure can, but our favourite use is for melting cheese. Let us know if you’ve found out another great use for it.

 

How can I pay for the Cheese Melts Plate?

Some of our payment options available include PayPal, Apple/Samsung pay, credit/debit cards etc. You can see more payment methods in the checkout.

Buy your Cheese Melts Plate by clicking here.

 

Can I arrange a return after purchasing a Cheese Melts Plate?

If you Cheese Melts Plate has arrived and is damaged or defective, you must notify our team within 14 days from the date of receiving the delivery. Please note you will be required to keep the original packaging.

To see further details for eligibility for returns click here.